A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time

L4sBot@lemmy.worldmod to Technology@lemmy.world – 366 points – A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time
businessinsider.com

A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.

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One would think that by now, these companies would have built up enough training data to no longer require human intervention?

Is their existing "AI" tech just your usual old chatbot, except with a STT and TTS so it's usable at a drive thru? The article only mentions that they started recently using ChatGPT to assist with speech recognition... so unless I missed it, there's no mention of their current tech using LLMs at all - just another company trying to climb on board the AI hype train 🤦‍♂️

Presto said that off-site workers based in places like the Philippines that assist the chatbots will becoming [sic] increasingly expensive, Bloomberg reported.

Good. People in countries who aren't so well off shouldn't be exploited as cheap & disposable call center labor IMO.

Not using a LLM is clearly a mistake.

I bet if you provided ChatGPT the menu along with the spoken text it would figure it out no problem.

I guess the STT is a bigger issue.