Softbank plans to cancel out angry customer voices using AI

sabreW4K3@lazysoci.al to Technology@beehaw.org – 62 points –
Softbank plans to cancel out angry customer voices using AI
arstechnica.com
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Interacting with people whose tone doesn’t match their words may induce anxiety as well.

Have they actually proven this is a good idea, or is this a “so preoccupied with whether or not they could” scenario?

Have they actually proven this is a good idea, or is this a “so preoccupied with whether or not they could” scenario?

It's businesses "throwing AI into stuff", so I'm going to say it's a safe bet it's the latter.