T-Mobile sued after employee stole nude images from customer phone during trade-in

L4sBot@lemmy.worldmod to Technology@lemmy.world – 501 points –
cnbc.com

T-Mobile sued after employee stole nude images from customer phone during trade-in::T-Mobile has been sued again for failing to protect consumer data after an employee at one of its Washington stores stole nude images off of a customer's phone.

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It's genuinely crazy. I've had to remove viruses from my friends (16 or 17 at the time) and just didn't understand. Why are you allowing things to make admin changes? Or just having to explain the difference to people what a "zip drive" is and a USB drive. As things get more "convenient" tech literacy definitely goes down.

I worked in my university's computer lab and one time I had a girl complain that the computer wasn't allowing her to do something (like download or save a file, this was over a decade ago) and she was frustrated. I asked her to show me what the issue was. She did what she was trying to do, a pop-up appeared and without reading it she clicked "no" and then proceeded to bitch about it not working. I did it again and the pop-up was asking for permission but she kept denying it, and then complaining that it didn't work 🤦‍♂️

Though I do see that these two have the opposite problems. One clicks yes without understanding, the other clicks no without understanding.

Though I will say I wish the admin access requests had more information about what the app wants to do with that admin access. And that programs that request admin access for things they don't really need it for were generally treated with disdain.

It's not that she didn't understand what it was asking, she straight up didn't even read it, as soon as it came up she clicked "no" in a split second. I watched her do it like three times.

Yeah, that was a part of my assumption, that her misunderstanding was about whether she should read it rather than about what the words themselves said. Those who do at least read have a better chance at understanding, though messages aren't always easy to understand.

In a way, the two have the same issue: they think that these message dialogs are things that get in the way of doing what they want to do. They just act on that in opposite ways so the yes guy allows everything to happen (including bad stuff he doesn't actually want) and your friend disallows anything from happening, including what she does want.

They are both trying to run before they have learned to walk properly.