Air Canada must honor refund policy invented by airline’s chatbot
arstechnica.com
Air Canada must honor refund policy invented by airline’s chatbot::Air Canada appears to have quietly killed its costly chatbot support.
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Bad news: this is already happening: Subcontractors and labor law (not a machine, but separate-legal-entity excuse), "computer error" for fuck-ups, resellers and franchise models (yes, our name is on it, but you did not buy from us, you bought from this entity who is a dude in China or a bot in india, but totally not us)
Good news: publicly traded companies will publicly ask their overlord AI about cost saving strategies. When it says "all of the C-suige execs can be fired, I can do their jobs" the shareholders will say "OFF WITH THEIR HEADS!" and finally the common man and the shareholder will have a common goal.
Yeah, and we really need to clamp down in this bullshit or it will continue to get worse.