Can You Use Linux Without the Terminal? (How to Geek article)

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For many people it's not quicker or easier. If they've not used CLI before, they'd need to learn multiple new things. Going to a Web browser for help every time, before doing something is not quick. Memorising precise command strings that mean nothing to the user, is not easy for many either. For them it's bad usability.

from the moment you realize just how easy and powerful using the console is, you learn how to use it

Yes, I understand that; there is a learning curve. For some, too steep.

And even if you did manage to do something 2 years ago, you can’t remember how to do it today. Do you really want up go down that same rabbit hole again? Spending 5 minutes reading stuff and running a single command takes a lot more time than 15 mouse clicks.

Relevant XKCD