Purism (creator of FOSS friendly phones and hardware) 2023 financial report , income grew by 350% in three years and the company is profitablewiki_me@lemmy.ml to Linux@lemmy.ml – 303 points – 4 months agopuri.sm46Post a CommentPreviewYou are viewing a single commentView all commentsShow the parent commentlol. Just search for Purism customer support experiences. I'm honestly amazed there hasn't been a fraud, or some other consumer protection type criminal investigation. All that baggage, and their hardware is also laughably outdated and overpriced. Which is unfortunate, because the concept is amazing and clearly there's a sizable market for it. Here is an example of just ONE flavor of Purism customer experiences: Announce current gen hardware and current pricing. Customer pays Customer receives hardware 5 years later, after being told approx. 362 times that cancellation refunds are down, or unable to be processed. Customer tries to immediately return the 5 year old laptop that was just delivered and is told "No Returns" There are other variations that you can read about on various forums. 1 more...
lol. Just search for Purism customer support experiences. I'm honestly amazed there hasn't been a fraud, or some other consumer protection type criminal investigation. All that baggage, and their hardware is also laughably outdated and overpriced. Which is unfortunate, because the concept is amazing and clearly there's a sizable market for it. Here is an example of just ONE flavor of Purism customer experiences: Announce current gen hardware and current pricing. Customer pays Customer receives hardware 5 years later, after being told approx. 362 times that cancellation refunds are down, or unable to be processed. Customer tries to immediately return the 5 year old laptop that was just delivered and is told "No Returns" There are other variations that you can read about on various forums. 1 more...
lol.
Just search for Purism customer support experiences.
I'm honestly amazed there hasn't been a fraud, or some other consumer protection type criminal investigation.
All that baggage, and their hardware is also laughably outdated and overpriced.
Which is unfortunate, because the concept is amazing and clearly there's a sizable market for it.
Here is an example of just ONE flavor of Purism customer experiences:
There are other variations that you can read about on various forums.