He makes a pretty good point near the end of the video where he claims that reviews are only a catalyst, and only speed up whatever trajectory the company is already on. Assuming that the reviews are honest and objective I agree with this point 100%.
Ultimately the quality of the product or service on offer steer the ship, the reviews are just the wind.
He makes a pretty good point near the end of the video where he claims that reviews are only a catalyst, and only speed up whatever trajectory the company is already on. Assuming that the reviews are honest and objective I agree with this point 100%.
Ultimately the quality of the product or service on offer steer the ship, the reviews are just the wind.