This is the case, the problem isn't that there is racial diversity or LGBTQ people, it's that a lot of AAA games are just horribly made at this point. Unfortunately I've seen quite a lot of people who miss that point and just use this as an opportunity to drop bigoted dogwhistles, and talk badly about how "LGBTQ are ruining games", both being assholes and completely missing the point.
I doubt they'll ever admit it, or even look into it.