Hajotay

I mean, do you have any good examples though? Because most of those things are blatantly false and/or happened 9+ years ago. If that's that's the worst you've got then Valve is must be amazing.

Well I'm not going to be eternally mad at Coca Cola because they put cocaine in their soda a century ago, there's got to be a cut-off point somewhere. If I'm going to hate them it's because of the things they are doing right now. Valve over the last eight years has been pretty well-behaved considering their market position gives them the capacity to be way worse. There's nothing stopping them from

• buying up exclusivity contracts

• making a DRM that actually functions

• developing only proprietary software

• making their games pay-to-win

I don't know if many companies allow you to resell your digital goods in the first place (other than, funny enough, Valve themselves who let your resell digital Steam assets).

Steam has cultivated an absolutely stellar image of being the "good guys" of gaming

How are they cultivating this exactly? I mean other than just doing consumer-friendly moves like free updates, supporting open source, etc. This makes it seem like Valve is out there pushing out pro-Steam propaganda or something, but does Valve even market Steam at all? They don't do interviews or put out commercials or buy billboards. They put up a few silly YouTube videos to advertise a sale or new product and then it's radio silence for the rest of the year.

This image you are painting of Valve is just... funny to me. Anybody who plays Valve games could tell just how oblivious they are to PR or marketing. This is a company composed almost entirely of engineers that basically only communicates in patch notes. If they are trying to cultivate an image, they are doing a hilariously bad job at it.

What do gaming forums have to do with it? Anecdotally I know plenty of people who would never be on a gaming forum who also hate EGS. I mean it's no secret the store hemorrhages money, there must be some reason for that. The UI is slow and the feature set is basically non-existent, it's pretty obvious spending 5 minutes with it that it really doesn't have anything to offer over Steam.

The opinions shared in gaming media and on gaming social media doesn’t matter to the vast majority of gamers that doesn’t look at them

It's self-evident to anyone that uses it that the software is severely lacking, they don't need social media to form their opinions.

Fortnite is one of the biggest video games success story ever

About 80% of Fortnite players are on console, and it's not like those playing on PC have much of a choice in the matter. Fortnite's success doesn't magically make EGS not shit, but it does imply...

Steam has a monopoly blah blah

...that Steam doesn't have a monopoly. Fortnite, Minecraft, ROBLOX, League, Valorant, WoW, Genshin Impact, Crossfire, Freefire, DNF, Ragnarok Online, Sudden Attack, FIFA Online? All of these are not on Steam and most of these games have playercounts that completely dwarf anything on Steam. Remember the top PC gaming market by users is Asia and Steam has a very limited presence there. Shit, League of Legends alone has a higher MAU than all of Steam (132m to 152m). How can you have a monopoly and not even beat one singular game in MAU?

Valve is primarily an online storefront company that runs organized sales events multiple times a year. Their marketing arm is ruthlessly efficient.

"Their marketing arm?" So... Kaci? The person they hired about a couple years ago to film silly minute-long YouTube videos about 5 times a year? Yeah she's really ruthless...

Just look at the guys they send out to do Steam Deck interviews and tell me Valve has PR people working for them full-time. No offense to Pierre-Loup Griffais but there's a reason companies hire good-looking celebrities to push their products.

Valve has a small ninja army of dev relations guys they send around the world to events and gatherings to deliver the good word of our lord Valve and ensure that indie devs know what they're supposed to be doing to fit within their strategy.

jfc lmao does this "ninja army" sneak some shurikens pass the TSA so they can take out employees of rival PC gaming stores!? This doesn't even sound remotely nefarious, just sounds like Valve sends out some guys to consult companies on how best to use their products and do a little salesmanship and networking. The horror.

But this idea that Valve is a magic wonderland with no agency on how their image is handled or moneymaking strategy or community management is... a lot.

So give me some proof of Valve's "ruthless" marketing arm then? So far most you can say regarding Valve's "image handling" is that Valve sends some devs out to talk up Steam to developers. Meanwhile, most companies spend BILLIONS UPON BILLIONS on marketing and PR. Can you not see the insane difference between these?

We already know a little how Valve works (here's an old employee manual). Note the line "There are not different sets of rules or criteria for engineers, artists, animators, and accountants." So yes, even Valve's marketing team (which so far as we know consists of one person) has a flat structure. So it's a little hard to see without any sort of management apparatus how "Valve" (as a whole) makes any concerted efforts towards these things.

Of course we are talking about Asia, lmao. Why would we just arbitrarily leave them out, because it makes your argument look bad? Their money is just as green as any other place. And considering the multitude of extremely profitable Asian PC gaming platforms, no: Steam as a game store does not have a monopoly. Not even close. They are not even the market leader! The Riot launcher is also a PC gaming store/platform, and has higher MAU than Steam. Just calling Steam a monoply over and over again doesn't just magically make it true.

I'm making a best effort guess based on the evidence to understand how the company works but yes, you can't prove one way or another. All I can really say is

• Valve's website doesn't average any position related to PR, marketing or community relations
• I've never seen a marketing position advertised on glassdoor for Valve
• Valve's public-facing communication is legendarily poor, almost entirely buried in patch notes

So I'm just putting 2 and 2 together here. If Valve actually has a community relations team, please God let me work there because that must be the easiest job on Earth.