And I think there isn't a good solution to this. Ideally you would enable people to make good choices for themselves, know how to handle the tools they use...
Interesingly enough they come to me to fix their printer and antivirus anyways, and I have no idea of what I'm doing since I haven't used Windows in like 15 years, except for updating my GPS and filling out time-sheets for work and stuff like that. And in the meantime Microsoft switches things around every few years and bolts on a new interface onto their office suite and then moves it to the cloud. I don't think it would make any difference if my relatives were using Linux in the first place. They would still need to ask someone to fix their printer drivers and handle big version upgrades. And if it was me at the other end, it would be way more convenient to me to help them.
I stopped advertising Linux to people who didn't ask me to... I'll tell them I use different things on my computer and why this software is way better. If they pick up on that and want to try out of their own motivation, I'll gladly help.
For what it's worth... I think there are useful AI tools. For example the offline translation feature that doesn't send your content to google is something they recently introduced. I'd also like to see someone compete with a decent and open text-to-speech solution that gets wide adoption... And the idea of flagging fake reviews doesn't sound too bad (I haven't tried it.) I mean people are complaining about SEO making google unusable and fake news only ever getting more. I can see some benefit there - if done right.
But we definitely don't need a Clippy 2.0 or another smart assistant. And I don't think everything has to be embedded in a browser and make it yet more complicated and bigger, or implemented in the operating system. An add-on will probably do.
(Edit: And I sometimes don't understand Mozilla. Why not focus on their core product and make that exceptionally great? If they're already struggling... What's with all these side-projects and dabbling in AI anyways?)