It would almost be better if they kept it because they agreed with it. In fact they don't care about the content. They care about "engagement", which is the same reason you got terrible content on Facebook, pre-Elon Twitter, etc. Anything that made clicks was good. Promoting hate because it's profitable is one of those "banality of evil" moments.
Edit: I'm not saying post-Elon Twitter is better. He's promoting hate for a different reason.
My favorite thing is to just leave a note that says, "I'm sorry about the scratch."