Spinning Wheel on Registration and Sign In

cortes@lemm.ee to Beehaw Support@beehaw.org – 5 points –

I tried to submit a registration request four days ago. After clicking the submit button, I got a spinning wheel. This went on for several minutes. Thinking it might have been the Safari browser, I tried it again in Chrome and got the same thing. After a couple of days, I tried to log in and also got the spinning wheel. I left that page open for a couple of hours with no response. Is this and issue with running on MacOS? Could the request have gone through and response didn't get back to me? I can try again on iOS or iPadOS.

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Yeah, it’s unfortunate a lot of new users are experiencing this. There are several issues with account registration/login, all resulting in the spinning icon of doom.

  1. ⁠Mobile browsers sometimes append a space after your username into the field
  2. ⁠Having any - (dashes) in your password
  3. ⁠Your password being too long
  4. ⁠The username already is in use
  5. ⁠Server load at the time is too high

What you can try is:

  1. ⁠After you register, even if you get the spinning icon of doom, try to log in. Sometimes it just works!
  2. ⁠If that didn’t work, try the reset password flow. Put your email address into the username field and click the forgot password link

I’ve found the reset password flow to fix my user when I have login issues.

Another thing to keep in mind and why the spinning wheel could be happening while attempting to log in is thus: A user's registration application hasn't been reviewed yet. We have a huge backlog that we are working through.

I got the registration to work, but when I tried to log in, I get the spinning wheel again. Would this happen if my application wasn't processed? It's only been a short time so I'll give it a few hours and try again.

I can add one to this list. If you have a strong firewall setup that blocks DNS redirection, you may need to turn it off just for the account creation submission. I tried to create an account here several times, and got spun every time. I ended up making an account on .world and therefore know that a successful submission will very briefly show a green "Submitted" flag and redirect to the main landing page. At then end of the submission here, in the background there is a DNS/CDN packet that gets sent and is not present in the .world instance. If this packet is blocked, you will not be able to submit the application for a new account. (As of 2 days ago, the backlog to process my new account took around 3 days - not a complaint - just an observation for anyone in the process and reading this message)