CenturyLink left 86-year-old woman with no Internet service for a month | After three canceled appointments, service restored one day after Ars emailed ISP.

Fuck major ISPs support smaller ISPs if you have one available. I literally emailed my ISP about a deal they have going on and it took 2 emails to reduce my monthly cost by $5 for higher speed. My previous ISP actually reduced my bill without me doing anything after their costs went down.