But you don't go to a doctor and say "I'm broke, fix me".
There's a basic expectation that the patient/tenant will describe why its not broken. What is expected, and what's it doing instead. (sometimes that needs to be reiterated back to the patient/tenant in order to move, and that's where the landlord failed here.)
Solving the underlying issue, I'd agree.
But you don't go to a doctor and say "I'm broke, fix me".
There's a basic expectation that the patient/tenant will describe why its not broken. What is expected, and what's it doing instead. (sometimes that needs to be reiterated back to the patient/tenant in order to move, and that's where the landlord failed here.)