Free returns disappearing from retailers | The era of free returns — an essential part of the rise of online shopping — is ending

ZeroCool@feddit.ch to Technology@lemmy.world – 342 points –
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If free shipping on returns disappears, I won’t shop online anymore

Easier said than done for a lot of folks. Online shopping put a lot of malls and other stores out of business. Good luck finding clothes anywhere but Walmart and the Internet.

At least the malls in my city seem thriving. A massive number of clothing stores especially. It's hard to picture clothing stores having issues since being able to try them on is still more convenient than free returns. And all those clothing stores have survived decades of extreme competition, since any given mall has a dozen to two dozen stores that often feel near identical.

I can see this being true for small towns maybe, but I do most of my clothes shopping in stores anyway. Most of my online shopping is electronics