Hey, slightly better than Apple forums, where all their software is perfect and nothing is ever wrong
Hey, that's not true. Apple forums reps will ask you to factory reset everything twice, then refer to store for servicing and then ghost you.
Lucky for me I've had a beyond excellent experience with Apple support representative - though not through forum (phone).
The resetting was a bit of a pain, yes. But ultimately it led to a proper and timely resolution.
I'm well entrenched in Apple ecosystem, to the point I hate their guts and their "reset will fix everything" mantra.
Story time.
Lost one of the earphones in my APP2. Went to my local authorized service center to get a replacement since according to Apple they're the only ones that are able to put it into the case. Alright, I guess you need to order replacement part so that doesn't matter.
Couple of days later I pick them up, lady at the counter says to reset them when I'm home. Weird, they could do it themselves, I thought, but had little time to get into that debate. I come home, do the reset procedure, and nothing, keep getting earphone mismatch error. I read up on the internet that it could be mismatched firmware and on advanced gymnastics required to get it fixed, which brings me nowhere after trying for multiple hours.
I return AirPods to the service center and say - you did the service, you fix it. Week later I'm asked to pick them up, get them, return home and... it's the same as before. I return them again, tell them not to call me until they make sure everything works, they take them in, call me couple of days later and this time I check them at the counter - and it's the same fucking thing again.
In the end they replaced both earphones for free while out of warranty but I lost so much time I'm seriously pissed with Apple still.
I've dealt with authorized service centre, which has replaced my MacBook Air motherboard due to a faulty NVMe.
I just hope they returned it in working condition and if not, didn't play dumb and ask you to factory reset.
Hey, slightly better than Apple forums, where all their software is perfect and nothing is ever wrong
Hey, that's not true. Apple forums reps will ask you to factory reset everything twice, then refer to store for servicing and then ghost you.
Lucky for me I've had a beyond excellent experience with Apple support representative - though not through forum (phone).
The resetting was a bit of a pain, yes. But ultimately it led to a proper and timely resolution.
I'm well entrenched in Apple ecosystem, to the point I hate their guts and their "reset will fix everything" mantra.
Story time.
Lost one of the earphones in my APP2. Went to my local authorized service center to get a replacement since according to Apple they're the only ones that are able to put it into the case. Alright, I guess you need to order replacement part so that doesn't matter.
Couple of days later I pick them up, lady at the counter says to reset them when I'm home. Weird, they could do it themselves, I thought, but had little time to get into that debate. I come home, do the reset procedure, and nothing, keep getting earphone mismatch error. I read up on the internet that it could be mismatched firmware and on advanced gymnastics required to get it fixed, which brings me nowhere after trying for multiple hours.
I return AirPods to the service center and say - you did the service, you fix it. Week later I'm asked to pick them up, get them, return home and... it's the same as before. I return them again, tell them not to call me until they make sure everything works, they take them in, call me couple of days later and this time I check them at the counter - and it's the same fucking thing again.
In the end they replaced both earphones for free while out of warranty but I lost so much time I'm seriously pissed with Apple still.
I've dealt with authorized service centre, which has replaced my MacBook Air motherboard due to a faulty NVMe.
I just hope they returned it in working condition and if not, didn't play dumb and ask you to factory reset.