A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time

L4sBot@lemmy.worldmod to Technology@lemmy.world – 366 points –
A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time
businessinsider.com

A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.

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I ran into an AI order taker at a checkers. It was very weird and generally a bad experience

I can't tell if it's AI or just text to speech. Could be someone pressing a button.

It was definitely more akin to one of those awful phone lines where you have to say something to progress than someone pressing buttons

There is one at a nearby Rallyes. It worked fine for me.

What problems did you have? To me it just felt like an automated voicemail process.