I'm locked out of my 6 year old Chipotle account because they now say my email address is invalid when I login. Here is me asking for their help:

sacbuntchris@lemmy.world to Mildly Infuriating@lemmy.world – 1564 points –

I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

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You're totally, technically correct and I apologise :)

Reading this back it seems I've had a kneejerk reaction to seeing the word "AI" slapped onto a basic chatbot. I appreciate that yes, by all metrics it's an AI - yet it draws a parallel between this kind of Hello-World chat-bot and the current state of AI, which I felt is misleading. Like comparing a canoe to a cruise ship, you know?