"Trust and Safety" departments exist to protect the company, not users.

JustinHanagan@kbin.social to Technology@lemmy.world – 194 points –
The (Trust and) Safety Dance
open.substack.com
25

You are viewing a single comment

This is the same as "HR cares about the company, not the employees"

Exactly. FTA:

"Trust and safety” departments are kinda like “Human Resources” departments. They exist to help the company avoid expensive lawsuits and expensive PR blunders. These departments, I assume, are comprised of good-hearted people who care deeply about their work and the well being of others. But they are fighting a battle that the companies do not actually want to end.

FYI "comprised of" is not a thing; you mean "composed of". The correct way to use "comprise," if you're interested, is like "the United States comprises fifty states". Technically you should mention DC and the various US territories etc as well, since comprise should indicate all of the parts.