'It hasn't delivered': The spectacular failure of self-checkout technology

ooli@lemmy.world to Technology@lemmy.world – 513 points –
'It hasn't delivered': The spectacular failure of self-checkout technology
bbc.com
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It surely is. My hobby is to look at a person entering self checkout to remember who they are, as I enter the human checkout. I'm usually bagged, and paid whilst that person on the self checkout is still working through their groceries. The professional human is SO much faster than the self checkout.

It's not always the case, but in the vast majority of times it is, so I choose speed over doing it myself.

You can definitely tell some stores try to funnel people into self checkout by understaffing cashier positions sadly :( at the good ones I'm always at the cashier line as well

All of the local stores here have a mobile scanner which you take when you enter the shop. Then you walk around, take the item you want, scan it and bag it. At the self checkout you put away the scanner, register your card, pay and walk away. This is way faster than regular checkout if you have more than 3 items.