Lemmy faces the same expectations problems as every free/libre software
It's the same as with Linux, GIMP, LibreOffice or OnlyOffice. Some people are so used to their routines that they expect everything to work the same and get easily pissed when not.
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It's not just that: it is made worse by the fact that, being "free", resources are limited. For example, Lemmy.world has been experiencing several hiccups and it's bloody slow at the moment. I get it, it runs on small servers. But the QoS is bad nevertheless; how can you expect the average Joe coming from Reddit to stay here?