HP CEO says customers who don't use the company's supplies are "bad investments"

Lee Duna@lemmy.nz to Technology@lemmy.world – 422 points –
HP CEO says customers who don't use the company's supplies are "bad investments"
techspot.com
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At fault for making customers the world over hate their company and products. What do you think I meant?

I have the displeasure of telling you I have owned a half dozen printers from this shit-hole company from the last 20+ years. If an asteroid hit earth tomorrow I would use my last moments to cheer on the burning of their corporate HQ.

I'm sure they can wipe their tears with the bills people keep giving them despite being hated.

You do realize that the article being discussed here is precisely about how the model is not making people give them too many bills, right? Like, that's what the CEO is complaining about, that they aren't rolling in money and profits are not as high as they want them to be, so he is compelling the company to be more aggressive and abusive towards customers to correct what he perceives as a flaw. They are literally being sued for their anti-competitive practice that they insist on despite not being profitable unless they break the law. A battle they have lost several times on other jurisdictions, this business model has costed HP penalty fees before.

"You do realize" they made $3b in profit 2023.

Well as long as they profited we can all ignore the ethical issues and bad quality product line.

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The fact that they profited means people DO ignore the ethical issues and bad quality product line.

What was that you said about adding value to the conversation before?

Cool, this comment adds a lot to the conversation

As opposed to your story of how you've bought HP printers? Very illuminating

First hand experience with a companies product line for multiple decades?

When queried about their actions detracting from their public image?

Yea, quite fucking illuminating LMAO

Got more quarter-assed sarcastic distractions from HPs shitty business model/business plans going forward?

Congratulations. You've bought products from the company you hate for over 20 years and kept giving them money year in year out despite telling us all they are terrible.

I have no distractions at all. Only hard facts that their business model works and is profitable. Why should HP deviate from a model that brings them billions in profits?

I learned to hate HP. believe it or not I was once as ignorant as you are now.

How exactly am I being ignorant? You're the one buying HP products. Not me.

You guys started talking about how bad this is for them and I simply pointed out that it isn't bad for them at all. They made $3b in profit last year.

I was the guy buying products, but if you've been listening to what I've been telling you you would know I no longer buy their shitty products and I've completely avoided this hp ink subscription nonsense by using different brand printers.

You're being obstinate and trying to argue but you can't argue with someone who doesn't value your opinion. I don't value what you have to say. Sorry mate.

People hate HP and if you choose this can be your own hill to die on. Idk why you're in love with a shitty corp.

I've not once said I like them. Nor am i in love with them. If thats what you think i suggest you redo your third grade reading comprehension.

I just told you I'm not buying their stuff. I haven't owned a single HP product in my entire life. I'm not dying on any hill.

I'm stating a very simple fact. Their current business model is working for them. It makes them a lot of money. Despite people not liking them, they still make a lot of money.

That's not an opinion. That is what the reality looks like according to their 2023 financial report.