20 years of Gmail

boem@lemmy.world to Technology@lemmy.world – 175 points –
20 years of Gmail
theverge.com
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Did you read the article you referenced?

Or maybe I'm just not seeing the connection.

The cycle is:

  1. Provide a useful service to users at a loss to make the service indispensable
  2. Claw back some of that value for business customers (advertisers) to lock them in
  3. Claw back some of that value for the company

They’re describing how nice step 1 was.