Generative AI could soon decimate the call center industry, says CEO

Michael Ten @lemmy.world to Technology@lemmy.world – 230 points –
Generative AI could soon decimate the call center industry, says CEO
techspot.com
105

You are viewing a single comment

Will the AI not hang up on me when I ask it a question that's going to take a long time to resolve and fuck up it's service metrics?

I've gone through like 3 service reps in a single problem because the call mysteriously drops after I outline the issue. "Could you hold please?" --- click

I promise you 1) this real-world event will fail to be scrubbed from the training data & 2) it will be regurgitated as a valid event that saves the company money.

So yes. That will happen again :/