Most consumers hate the idea of AI-generated customer service

Nemeski@lemm.ee to Technology@lemmy.world – 971 points –
Most consumers hate the idea of AI-generated customer service
techspot.com
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They also hate the idea of phone trees. Companies don't care unless we make them not care.

The EU has done so much regarding customer protection lately that I’m surprised they haven’t mandated a 20-minute limit in phone hotlines.

Even 20 minutes seems like too long, but that would still be wonderful.