Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long
Michael @LegacyKillaHD
This is just horrifying.
Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!!
Ubisoft.. WTF?! Another example of why I'm becoming more & more concerned with the death of physical games.
https://twitter.com/LegacyKillaHD/status/1682653876418224129
Ubisoft Support @UbisoftSupport
Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help
https://twitter.com/UbisoftSupport/status/1682046437834784768
I just had a horrible experience with Assassins game purchased through Steam. I had bought the game few years back. Played some and stopped. And deleted my Ubisoft account. This week I downloaded the game again hoping to play it. I created a new Ubisoft account but the game wouldn’t launch.
Hours spent with the support got me nowhere. In summary, their response is that since the original Ubisoft account was linked to the purchase, they cannot now link the game to the new account.
I provided the Steam proof of purchase but that didn’t help.
Steam support didn’t help either.
I can’t play a game I purchased and own.
This should be illegal!
But that’s the neat part! You don’t actually own your games. You own the right to play a copy of the game, but if they don’t wanna provide a working copy, then you can’t play anymore. It’s all in the terms and agreements we click “I agree” on
Arr me matey, thar be many a way to acquire that treasure! Ignore the blockades - hoist the colors!