My BackMarket account literally vanished

Titou@sh.itjust.works to Asklemmy@lemmy.ml – -5 points –

I successfully received my order but when i try to log it ask me to create a account, im sure i've used the correct email. I've used a credit card and i kept the packaging. What can i do ?

Edit : i know this may sound stupid but im not the kind of person to forgot a email.

2

Note: I have no idea what platform is this.

Try recovering the password. The mail you've registered should have some mail sent about your registration or your purchase.