How to handle a miss-communicated repair?

ApplyingAutomation@lemmy.world to Android@lemmy.world – 16 points –

I broke the screen on my pixel 7 pro, I took it to get repaired by a local shop & we discussed that I wanted an original part. They interpreted this as I want a “new” part, but not an original one. They've now done the repair with an aftermarket screen, which is much lower quality than an OEM part.

I've asked them to make this right, but they say they've done what they said they'd do. I feel ripped off, but I also don't want to be unfair to the work that they've done, installing the part and all. I'm just looking for guidance on how to handle this situation? Has anyone been here before?

2

Credit card charge back, demand letter written by an attorney, or small claims court.

Those are pretty much your options.

This is what I figured, I'll reach out to my credit card company and see where this goes. 😥