It's less bs than you think, still unlikely sure, but not a non zero chance.
For awhile their was a single point of failure in telcom for the midwest in the us. Because the core router was so old and didn't play well with failover. It took them several months and a lot of intermittent issues to get it replaced and working as expected.
Unfortunately you saying that still has the same credibility as your first statement. It's just your word. I don't doubt they do on occasion but to say ALWAYS refer to themselves that way is a lot to take on word alone.