This is actually a really good hospital. I imagine someone carlessly cut it for convenience, a stupid thing to do.
I think the protest is because then the hospital, instead of saying "Holy shit, I'm so sorry... this is terrible, what can we do to make up for it?"... they responded with "What hair?", "I think he probably cut it himself" and "No comment". That was compounding stupid mistakes.
Open the article.
Look at the picture of the criminal they are talking about, dressed in military gear, firing a canister of pepper spray, from a gun, at people.
Then see if you can continue to suggest that "attack" is the wrong word, using what you've learned.