I used to do some freelance work years ago and I had a number of customers who operated assembly lines. I specialized in emergency database restoration, and the assembly line folks were my favorite customers. They know how much it costs them for every hour of downtime, and never balked at my rates and minimums.
The majority of the time the outages were due to failure to follow basic maintenance, and log files eating up storage space was a common culprit.
So yes, I wouldn't be surprised at all if the problem was something called out by the local IT, but were overruled for one reason or another.
The article says that steam showing a notice on snap installs that it isn't an official package and to report errors to snap would be extreme. But that seems pretty reasonable to me, especially since the small package doesn't include that in its own description. Is there any reason why that would be considered extreme, in the face of higher than normal error rates with the package, and lack of appropriate package description?