These corporate "apologies" always rub me the wrong way. A policy like this had to pass through so many hands before getting certified. You just know that a whole room full of C-Suite executives genuinely thought this was a good idea and couldn't think through its potential problems.
That's because they still think it's a good idea, they just thought that they could get away with it
He says so right in the article:
“I don’t think there’s any version of this that would have gone down a whole lot differently than what happened,” Riccitiello said. “It is a massively transformational change to our business model.”
But, he acknowledged, “I think we could have done a lot of things a lot better.”
These corporate "apologies" always rub me the wrong way. A policy like this had to pass through so many hands before getting certified. You just know that a whole room full of C-Suite executives genuinely thought this was a good idea and couldn't think through its potential problems.
That's because they still think it's a good idea, they just thought that they could get away with it
He says so right in the article: