Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech

L4sBot@lemmy.worldmod to Technology@lemmy.world – 544 points –
Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech
businessinsider.com

Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

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Bring your own bags => cashiers toss stuff into cart and break things, because you have to bag your own stuff.

Cashiers bag stuff => less things break, because stuff is bagged then put in the cart.

Here, everything goes out on a belt where you have to bag it yourself. The cashier never touches your cart or items apart from scanning them.

Costco recently came to my country and it feels so incredibly weird to wait for someone to first unpack your stuff and for someone else to scan it, and then someone else packs it again.

I am not sure how to put it, but I almost feel humiliating in a way.

It's also pretty common in grocery stores to walk around with a handheld scanner which you dock when done so you can pay. The great thing about this is that you bag your stuff while shopping and when you pay, it's already bagged.

Yeah. Piling stuff on another belt so we can bag it ourselves is the norm here as well. I find it fascinating that I will simply pile everything into a haphazard pile on my side of the cashier, but when the cashier scans it, he/she usually piles it up into a very nice and tidy organized group.

What country is this if you don't mind me asking. If uncomfortable with answering , no pronlem. Also, they have hand scanners for everyone?

Yes, anyone that is a (free) store Member can use the scanners.

Note that not every store has those, only bigger grocery stores do.

I see, that explains the confusion.

Costco recently came to my country and it feels so incredibly weird to wait for someone to first unpack your stuff and for someone else to scan it, and then someone else packs it again.

I'm in the states, but I still kind of feel weird having them do this. That said, they're much faster at it than me and lines are always huge, so they probably prefer it this way.