I'm locked out of my 6 year old Chipotle account because they now say my email address is invalid when I login. Here is me asking for their help:

sacbuntchris@lemmy.world to Mildly Infuriating@lemmy.world – 1566 points –

I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

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Which is blatant incompetence considering there is a very straightforward RFC covering domain names.

https://www.ietf.org/rfc/rfc1035.txt

Has anyone followed standards properly? There are weird workarounds in Linux's TCP implementation because they had to do the same non-standard workarounds as BSD which was added since there are too many buggy TCP implementations out there that will break if the RFC is followed to the letter...