NYC-bound flight canceled when passenger notices missing bolts on plane wing

British traveler Phil Hardy, 41, was onboard Flight VS127 at Manchester Airport in the UK on Jan. 15 when he noticed the four missing fasteners during a safety briefing for passengers and decided to alert the cabin crew.

“I thought it was best to mention it to a flight attendant to be on the safe side.”

Neil Firth, the Airbus local chief wing engineer for A330, added that the affected panel was a secondary structure used to improve the aerodynamics of the plane.

Hardy said airline staff repeatedly reassured him there was no safety issue with the wing, but his fear was heightened given the recent ordeal in which an Alaska Airlines plane lost its door plug and a chunk of its fuselage flew off mid-flight.

“Each of these panels has 119 fasteners, so there was no impact to the structural integrity or load capability of the wing, and the aircraft was safe to operate,” he said.

“As a precautionary measure, the aircraft underwent an additional maintenance check, and the fasteners were replaced.”

Noteable comments:

The fasteners were not "replaced"....they were now properly included, as per the design. The public is not reassured if you cannot use precise or non-ambiguous language. It's better to state that it was an oversight or be specific: i.e. the design calls for a maximum of 119 fasteners, but allows for a minimum number (x), and thus it was allowed to fly. - tyrionsBeard

Great! So not only do you have to pay extra for a seat, checked bags but you have to check the wings before take off. That man should be credited for their flaw. - Mabel