How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages

return2ozma@lemmy.world to Technology@lemmy.world – 258 points –
AI might be reading your Slack messages: 'A lot of this becomes thought crime'
cnbc.com
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You're spot on, however the pervasiveness of this kind of data collection and analysis seems to have really picked up in recent years.

In my workplace a similar tool was put in place to keep an eye out for potential fraud, sensitive data being shared, that kind of thing, but at least one exec very quickly started asking questions about "enhancing" it, laughingly suggesting it could help identify flight risks in areas they're looking to cut headcount in, so they could "remove barriers to their exit" rather than having to pay severance. (To quote the great philosopher Nelly, "I'm just kidding like Jason... unless you're gonna do it")

Don't forget too that this is just monitoring chats, there are plenty of other sources of data that could be used against you if so desired.

IMHO the issue isn't so much that people are using work-controlled platforms to say things that workplace doesn't like (though that is an issue), it's more the shift in the employer mindset that tools like this enable, and the huge imbalance it can create when it comes to salary negotiations, constructive dismissal, mass layoffs, union busting, etc.

A lot of great points. I suspect metrics on people's work will only get worse. Like you said, it will justify some awful behavior. Imagine a dummy having access to it as well. Like Musk firing people based off how many lines of code.

Not sure why it's an issue. The employer owns the software/service/platform. You agree to abide by their rules while in a relationship with them.

You've clearly missed the point.

No I think folks here just assume their entitled to something. It's the employer's house, they run the show.

They are. Employers house or not. That's the point you're missing.

Can you explain how something someone else is paying for, supporting,maintaining, and inviting you to use, is not theirs to command?

You can't just walk into any random person's house and start eating their food. If you are a guest somewhere, you are obligated to use their house the way they command. They can literally tell you "wear a gimp suit while you visit". You don't get to complain, you can leave if you don't like it

I could. But we both know I'd be wasting my time.

This stuff isn't difficult to understand. But you're going out of your way to make such a show of not understanding that you're obviously trolling. Or an idiot.

I am not trolling, I legitimately believe a company's property is theirs to with as they please, and all data transmitted on their systems is theirs to collect and.manipulate as they see fit. Even if that is to the detriment of the worker.

If you come to my home, my network would have the same stipulations, as would yours.