Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions

ylai@lemmy.ml to Not The Onion@lemmy.world – 618 points –
Air Canada must pay after chatbot lies to grieving passenger
theregister.com
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Corporate IT here. You're assuming they're smart enough to budget for this. They aren't. They never are. Things are rarely if never implemented with any thought put into any other scenario that isn't happy path.

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