This was already budgeted for when they decided to use a chatbot instead of paying employees to do that job.
Trying to blame the bot is just lame.
Corporate IT here. You're assuming they're smart enough to budget for this. They aren't. They never are. Things are rarely if never implemented with any thought put into any other scenario that isn't happy path.
This was already budgeted for when they decided to use a chatbot instead of paying employees to do that job.
Trying to blame the bot is just lame.
Corporate IT here. You're assuming they're smart enough to budget for this. They aren't. They never are. Things are rarely if never implemented with any thought put into any other scenario that isn't happy path.