Air Canada must honor refund policy invented by airline’s chatbot
stopthatgirl7@kbin.social to 
arstechnica.com
Air Canada appears to have quietly killed its costly chatbot support.
You are viewing a single comment
stopthatgirl7@kbin.social to stopthatgirl7@kbin.social to
As usual, corporations want all of the PROFIT that comes with automation and laying off the human beings that made them money for years, but they also fight for none of the RESPONSIBILITY for the enshittification that occurs as a result.
No different than creating climate change contributing "externalities," aka polluting the commons and walking away because lol you fucking suckers not their problem.
I smell a new "AI insurance" industry! Get a nice new middle man in there to insure your company if your AI makes a mistake.
That actually already exists and it's terrifyingly stupid.