Generative AI could soon decimate the call center industry, says CEO

Michael Ten @lemmy.world to Technology@lemmy.world – 230 points –
Generative AI could soon decimate the call center industry, says CEO
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Pretty sure a court told them to.

Usually the next step is "nuh-uh" followed by an appeal.

Someone with an expensive calculator probably worked out that it would be more expensive to fight this and just allow it.

Someone expensive with a calculator

The rare sort of Engineer who took classes in Finance and Statistical Analytics who can work out a past-present-future cash flow diagram on a whiteboard in like 5min because he never uses the compound interest factor tables and instead memorized the formulas.