Generative AI could soon decimate the call center industry, says CEO

Michael Ten @lemmy.world to Technology@lemmy.world – 230 points –
Generative AI could soon decimate the call center industry, says CEO
techspot.com
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I promise you 1) this real-world event will fail to be scrubbed from the training data & 2) it will be regurgitated as a valid event that saves the company money.

So yes. That will happen again :/