McDonalds removes AI drive-throughs after order errors
bbc.com
McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.
It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.
You are viewing a single comment
Should have gone with the real AI solution: Actually Indian
That's what Tim Hortons did in Canada!
Like, the drive through connects to some Indian call center?
No, they hire a lot of temporary foreign workers from India.
Amazon!
As someone who works with a few Indians, I'm a fan. They're hard-working and reasonably easy to understand. Can't be worse than AI, in any case.