Tech support workers, what are your favorite stories from your time in the industry?

LucasWaffyWaf@lemmy.world to Ask Lemmy@lemmy.world – 115 points –
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people that use their recycle bin as storage. there have been multiple. once I was at their desk, looked at their trashcan next to their desk and asked if it would be smart to store stuff in there. they got the point after that.

or the new user I setup, went to lunch, came back and needed his password reset because he forgot it already.

Had a colleague who did this regularly, till I put his new pw on a postit, and that in his coat pocket. Worked as long as the weather stayed same... It escalated away, until he let his gf call me for his password, because he did not dare to anymore. We finally gave up and set his pw fixed to "123456". He was really good at the job, only not with his pw.

Should have given him a USB with write protected password in text file. Tell him to keep it on his person

The "store things in the recycle bin" people are the victims of a Lotus Notes-ism. The Trash folder in Notes was (is?) excluded from storage quotas, so some people started storing anything they wanted to keep there. Those people told other people to do the same without explaining why and it took on a life of its own as a technological fairy tale.