Update to Terms of Service + New Bylaws (Protections for users)

lwadmin@lemmy.worldmod to Lemmy.World Announcements@lemmy.world – 341 points –

Hey all,

In light of recent events concerning one of our communities (/c/vegan), we (as a team) have spent the last week working on how to address better some concerns that had arisen between the moderators of that community and the site admin team. We always strive to find a balance between the free expression of communities hosted here and protecting users from potentially harmful content.

We as a team try to stick to a general rule of respect and consideration for the physical and mental well-being of our users when drafting new rules and revising existing ones. Furthermore, we've done our best to try to codify these core beliefs into the additions to the ToS and a new by-laws section.

ToS Additions

That being said, we will be adding a new section to our “terms of service” concerning misinformation. While we do try to be as exact as reasonably able, we also understand that rules can be up to interpretation as well. This is a living document, and users are free to respectfully disagree. We as site admins will do our best to consider the recommendations of all users regarding potentially revising any rules.

Regarding misinformation, we've tried our best to capture these main ideas, which we believe are very reasonable:

  • Users are encouraged to post information they believe is true and helpful.
  • We recommend users conduct thorough research using reputable scientific sources.
  • When in doubt, a policy of “Do No Harm”, based on the Hippocratic Oath, is a good compass on what is okay to post.
  • Health-related information should ideally be from peer-reviewed, reproducible scientific studies.
    • Single studies may be valid, but often provide inadequate sample sizes for health-related advice.
    • Non-peer-reviewed studies by individuals are not considered safe for health matters.

We reserve the right to remove information that could cause imminent physical harm to any living being. This includes topics like conversion therapy, unhealthy diets, and dangerous medical procedures. Information that could result in imminent physical harm to property or other living beings may also be removed.

We know some folks who are free speech absolutists may disagree with this stance, but we need to look out for both the individuals who use this site and for the site itself.

By-laws Addition

We've also added a new by-laws section as well as a result of this incident. This new section is to better codify the course of action that should be taken by site and community moderators when resolving conflict on the site, and also how to deal with dormant communities.

This new section provides also provides a course of action for resolving conflict with site admin staff, should it arise. We want both the users and moderators here to feel like they have a voice that is heard, and essentially a contact point that they can feel safe going to, to “talk to the manager” type situation, more or less a new Lemmy.World HR department that we've created as a result of what has happened over the last week.

Please feel free to raise any questions in this thread. We encourage everyone to please take the time to read over these new additions detailing YOUR rights and how we hope to better protect everyone here.

https://legal.lemmy.world/tos/#80-misinformation

https://legal.lemmy.world/bylaws/

Sincerely,

FHF / LemmyWorld Operations Team

EDIT: We will be releasing a separate post regarding the moderation incident in the next 24-48 hours, just getting final approval from the team.

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Respectfully, I believe this incident serves more as a learning opportunity for the admin team rather than a reason to amend the rules.

This isn’t the first time I’ve observed Rooki acting inappropriately for an admin of a community. As an admin of a (admittedly much smaller) corner of the internet, I’ve learned to interact with users in a way that is polite and ensures they feel safe and heard. This is at least the second instance where I’ve seen Rooki respond emotionally and rather adversarially towards users, which has, in my view, undermined their credibility, to the point that I hope to avoid future interactions with them.

I understand that managing LW, one of the largest and general-purpose instances, especially with Lemmy’s still rather limited moderation tools, is challenging, and I appreciate the hard work all of you, including Rooki, put into maintaining it and making it run as smoothly as it does. I'm NOT asking for their removal; however, considering that this is not the first time I’ve seen Rooki behave uncivilly and antagonistically towards users, I hope that this will be a formative experience for them.

(Edit for clarity)

Thank you for this comment.

I've interacted with Rooki a few times, most of them were nice, but I've also seen Rooki being indeed unicivilly and antagonistically towards users.

Let's see what the update brings.

Thank you for being understanding about it 🙏

If you won't admit Rookie made a mistake then it makes the whole site/team look bad.

Amending the rules puts out a message of: "we were right the whole time but you all just didnt understand it".

Just want to pitch in as an outsider that I too have experienced Rooki acting inappropriately and frankly immaturely. This has happened multiple times and it doesn't give a good light to the rest of the Lemmy.world administration that they seemingly tolerate Rookis behaviour. It's not up to me, especially as I am not even a lemmy.world user, but in my opinion Rooki should not be an admin following these incidents.