Like really…Boeing is that dirty? Surely not?
I mean they were willing to knowingly keep producing unsafe air planes which lead to several crashes killing 100's. So yeah, I really wouldn't be surprised if they also do assassination to ensure their profit.
Nah, it's just a old school chat bot following a predefined flow chart. And in this flowchart someone implemented an improper email check.
It's pretty much the same as if there was just a website with an email field which then complains about a non valid email which in fact is very valid. And this is pretty common, the official email definition isn't even properly followed by most mail providers (long video but pretty funny and interesting if you're interested in the topic).