I'm locked out of my 6 year old Chipotle account because they now say my email address is invalid when I login. Here is me asking for their help:
I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
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I'd say it's a bug in the design as it clearly fails to work with a completely fine email.
They meant that they are intentionally trying NOT to help the customer, hopefully they just give up at some point. (That's why they are redirecting to bots and not to an actual human.)
I've encountered plenty of poor souls in equally poor countries getting paid a pittance who entirely seem like bots
Lol, why would that be true? They want to help, they just have a shitty bot
Most companies try to gain and retain customers. You're suggesting that at Chipotle, they sat down and decided to actively not help theirs?
It’d be a lot easier to not make a bot at all if that was the case. They aren’t intentionally not trying to help, they’re intentionally spending as few resources as possible on helping while still doing enough to satisfy most customers. It’s shitty but it’s not malicious like you guys are implying.