Walmart, Costco and other companies rethink self-checkout, some stores removing them

return2ozma@lemmy.world to Technology@lemmy.world – 646 points –
Walmart, Costco and other companies rethink self-checkout | CNN Business
cnn.com
355

You are viewing a single comment

Our Costco checks your member ID before you can use the self checkout.

And they specifically want to see the picture of you on the back.

and then they sign the receipt at self check and on the way out. My guess is that this is still not accurate enough for them compared to traditional scanning. That said, it's batshit if they if they don't replace it with some express lines. Obviously most people in costco are there for a cart full of shit, but I (and judging by self check lines) often go in with a specific thing or 3 in mind.

and how long does it take you to find that thing or three?

lol kinda joking but kinda not. Every time I went in there for something, it had mysteriously moved halfway across the store and employees didn't seem to know where...

iirc that is deliberate. They move things around so you have to browse and hopefully buy more than what you came for.

Our Costco has started doing this since the pandemic. They didn't really do it much before. The crackdown is coming at a time where the price of everything is rising and they want more people to buy the membership instead of mooching off others who have.