Free returns are going away
cnn.com
If you’re thinking of sending back a disappointing gift you just received over the holidays, the return may bring even more disappointment.
Americans have grown accustomed to free returns, but a growing number of retailers are charging fees as returns squeeze retailers’ bottom lines.
Macy’s, Abercrombie, J. Crew, H&M and other companies have all added shipping fees for mail-in returns.
And it’s not just the big mall brands, either. Eighty-one precent of merchants are now charging a fee for at least some methods of returns, according to Happy Returns, a logistics company that specializes in returns.
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As if they wouldn't just charge a "restocking fee."
I worked retail for 15 years, and the only time we charged a restocking fee was if we couldn’t sell it as new, and there was nothing wrong with it. If you returned it brand new, full refund. If you opened it and/or used it and decided to return it, 15% restocking fee. That seemed reasonable to me.
If you can see the item in real life and compare it to other products before you buy, you're less likely to need to return it.