On what planet do you live where people treat commercial requests nice? Clearly you haven't been in the industry long.
I presume OP works at a decently sized company, and they have magical people like PMs and CSMs that turn customer tantrums into neat little cards that he can push down the kanban.
Or a giant company where customer tantrums are just background noise that is easily ignored.
Soothing white noise that helps you sleep
I always go to the headquarters of the commercial company in a bomb suit to request the update I need.
On what planet do you live where people treat commercial requests nice? Clearly you haven't been in the industry long.
I presume OP works at a decently sized company, and they have magical people like PMs and CSMs that turn customer tantrums into neat little cards that he can push down the kanban.
Or a giant company where customer tantrums are just background noise that is easily ignored.
Soothing white noise that helps you sleep
I always go to the headquarters of the commercial company in a bomb suit to request the update I need.