Microsoft launches autonomous AI agents in November

Pete Hahnloser@beehaw.org to Technology@beehaw.org – 34 points – Microsoft launches autonomous AI agents in November
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It's always weird trying to determine if things like this will be a flop or a serious societal issue.

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When Microsoft hears " how can Microsoft get any worse?" they have always taken that as a challenge.

these autonomous agents represent the next step in the evolution of large language models (LLMs), seamlessly integrating into business processes to handle functions such as responding to customer inquiries, identifying sales leads, and managing inventory.

I really want to see what happens. It seems to me these "agents" are still useless in handling tasks like customer inquiries. Hopefully customers will get tired and switch to companies that employ competent humans instead...

We got used to foreign call centers. They're not incompetent, but the wording is always off, and I say this as someone whose English usage is not exclusively American. Took me weeks to drop the Aussie accent.

The problem with those call centers isn't competency but authority and incentive to act autonomously to solve problems. Which is ironic because it looks like Microsoft is ready to sell ai with the authority to act autonomously.

It's because they go hand in hand. I've had experience with customer service roles where staff are empowered to solve issues and it requires very very very slightly higher investment in your employees to pull off.